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Frequently asked questions

General

Mödernaked.com is an online destination that represents our brand and a place where we commercialize our products. An extension of our studio/atelier.

About orders

When will I receive my order?

You are buying a handmade product from our workshop. In Europe, delivery time is approximately 7 days and 15 days for the rest of the world.

How can I change or cancel an order?


If you haven’t paid yet, you can change or cancel your order at any time in your shopping cart. If you have paid, write to us at sales@modernaked.com and we’ll personally assist you.

Can I return an order?


You have 14 days to make a return. We accept returned products as long as they are in perfect condition and in their original packaging. Shipping costs for exchanges or returns for reasons beyond our control are the responsibility of the customer.If you have any questions, you can write us at sales@modernaked.com.

What if I receive the wrong product?


We’re very sorry, this doesn’t happen often, but write to us and we’ll fix the problem right away sales@modernaked.com.

I placed an order from outside the European Union. Will I have to pay customs and import fees?

Any customs, duties or import fees are charged once the package arrives to its destination country. These charges must be paid by the recipient of the package. Unfortunately, Mödernaked has no control over these charges. We don’t have information about their cost because customs policies and import taxes vary from country to country. For that reason, we can’t be responsible for them. If you have questions, please contact your local customs office. That way, you’ll have all the necessary information before placing your order.

About payment

How can I pay for my order?

You can use your credit card (VISA, MasterCard) or debit card (4B or 4B Maestro) or pay with PayPal.

Is it safe to buy online?

Mödernaked has taken all the necessary security measures so that your purchase is secure. When you pay with your card, you’re paying through a secure system that has the highest, most rigorous level of security; it’s impossible for anyone to intercept your payment information. Mödernaked does not store credit card numbers.

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We think these questions and answers cover many of the questions you might have, but you never know. If you have any other questions that aren’t answered here, write to us at info@modernaked.com, and we’ll be delighted to talk with you and answer your questions.