Frequently asked questions

General

Mödernaked.com is an online destination that represents our brand and a place where we commercialize our products. An extension of our studio/atelier.

How to shop

What payment methods do you accept?

Our website uses the Paypal system, one of the most secure ones. If you do not have a Paypal account, you can use credit cards also through this platform.

Orders and shipping

How can I know my order has been received?

You will receive an automatic email informing that your order has been received and also all the updates on the status of your order.

How can I cancel my order?

You can cancel it by sending a message to us to sales@modernaked.com with the invoice number and the reference of the product.

Are there any additional custom fees or taxes apart from shipping?

Custom fees and taxes depend on the customs department of each country.

Returns and refunds

How can I return my order?

Within the first 5 days upon receiving your purchase, email us sales@modernaked.com and ask for a return or refund.

My order has been cancelled, when can I expect the refund?

You can expect the refund once the product is returned to the brand in perfect conditions.

Customer care

If I have a question regarding returns and refunds, who should I contact?

Any questions regarding your order, returns, refunds and other queries regarding your purchase, contact us directly sales@modernaked.com.

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